Terms of Service
Last updated: July 8, 2026
1. The service
Crew Scheduler ("the Service") is operated by Crew Scheduler LLC ("we," "us"). The Service is software that helps contractors plan crew schedules, coordinate their workforce, and manage related job communications — including schedule notifications to crew members and material-ordering communications. By creating an account or using the Service, you agree to these terms. If you use the Service on behalf of a company, you agree on that company's behalf.
2. Accounts and acceptable use
You are responsible for the information you enter, for the people you grant access to, and for keeping login credentials secure. You agree not to use the Service for any unlawful purpose, to send unsolicited or deceptive messages, or to interfere with the operation of the Service. Employers using the Service to message their crew are responsible for ensuring they have an employment or working relationship with the people they invite.
3. Your data
The schedules, jobs, worker information, and other content you enter belong to you. We process that information only to operate and support the Service, as described in our Privacy Policy. You can export your data from the app at any time.
4. SMS / text messaging program
The Service includes an optional text-messaging program named Crew Scheduler. The following disclosures apply to everyone who receives text messages through the program:
- What we send. Messages include weekly schedule notifications with a link to a browser-based schedule view, on-demand schedule replies when requested by the employee (for example by texting a schedule request to the program number), and two-way material-ordering communications such as order confirmations and clarifying questions.
- Who sends them. Messages are sent by Crew Scheduler on behalf of the recipient's employer (the Crew Scheduler account holder).
- Opt-in. Recipients opt in individually through a web-based consent form, where they confirm their phone number and agree to receive messages before any messages are sent to them. Nobody is messaged without that recorded consent.
- Message frequency varies depending on schedule changes and requests you make.
- Message and data rates may apply.
- Opt-out. Reply STOP to any message to opt out at any time. After a STOP, you will receive a single confirmation of your opt-out and no further program messages.
- Help. Reply HELP to any message for help, or contact admin@crewscheduler.net.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
See the Privacy Policy for how phone numbers and consent records are handled. Mobile information and text-messaging consent are never shared with third parties for their marketing purposes.
5. Subscriptions and billing
Paid features are billed per your selected plan. Fees are exclusive of taxes unless stated otherwise. You may cancel at any time; cancellation takes effect at the end of the current billing period, and amounts already paid are non-refundable except where the law requires otherwise.
6. No guarantee of outcomes
The Service helps you organize and track information you put into it. It does not make decisions for you and does not guarantee that any task, order, inspection, reminder, message, or schedule will be completed, delivered, or correct. You remain responsible for your jobs, your crew, and your own professional judgment. The Service is provided "as is," without warranties of any kind to the fullest extent permitted by law.
7. Limitation of liability
To the fullest extent permitted by law, Crew Scheduler LLC and its operators are not liable for any indirect, incidental, or consequential damages, or for any lost work, missed deadlines, missed or delayed messages, or business losses arising from your use of (or inability to use) the Service. Our total liability for any claim is limited to the amount you paid for the Service in the twelve months before the claim arose.
8. Termination
You may stop using the Service at any time. We may suspend or terminate accounts that violate these terms or create risk for other customers, and we will make reasonable efforts to let you export your data.
9. Governing law
These terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules.
10. Changes
These terms may be updated from time to time. We will post the updated version here with a new "last updated" date. Continued use of the Service after an update means you accept the revised terms.
11. Contact
Crew Scheduler LLC · Questions about these terms: admin@crewscheduler.net.